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Home > Help |
Here are some of the most commonly asked questions. If you don't find the answer to your question, don't hesitate to contact us.
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How do you size your socks?
I'm right in the middle of two sizes, what size socks should I order?
How do I know what size to order?
What is the difference between cotton and wool socks?
What are the washing instructions?
How soon should I expect my order?
What is your return policy?
Is ordering at Socklady.com safe?
Are your socks available in stores in my area?
Do you make custom colored socks?
Do you sell adult socks as a pair with a spare?
Do your socks go on sale?
How much do your socks cost?
How do I get a catalog?
How do I get a wholesale catalog?
How do you size your socks? We sell our adult socks by small, medium and large. Those sizes correspond to the following shoe sizes.
Small: Women's 6 - 8, Men's 5 - 7
Medium: Women's 8 - 10, Men's 7 - 9
Large: Women's 10 - 12, Men's 9 - 11
For the kid's socks, they are also sized by small, medium and large, but those sizes correspond to the following ages.
Small: Age 3-5
Medium: Age 6-8
Large: Age 9-12
For the infant socks, they are available in small and medium.
Small: 6-12 months
Medium: 12-24 months
I'm right in the middle of two sizes, what size socks should I order? If you are on the cusp between sizes and are wondering which size to get, the socks will shrink a bit but they also stretch. So if you like your socks to fit snug, then opt for the smaller size and if you don't like socks to fit snug then opt for the larger size.
How do I know what size to order? You will be happy to know that our socks run true to size. If you are on the cusp of a size we recommend that you order the next size up. The cotton will hug your feet better than the wool due to the lycra content.
What is the difference between cotton and wool socks? Thanks for asking. The cotton socks are 80% cotton, 19% nylon and 1% lycra, our wool socks are 58% wool and 42% nylon. The wool socks are warmer than the cotton. Both are machine washable and dryable. The cotton will hug your feet better than the wool due to the lycra content
What are the washing instructions? All of our socks are machine washable and dryable.
How soon should I expect my order? Thank you for your order. Orders ship within 2 to 3 business days. You will receive an e-mail with the tracking number when your order is processed.
What is your return policy? We want you to be confident buying from us and happy with your purchase, so our return policy is simple. If a pair of socks doesn't fit quite right, you can always return a pair of socks for a different size.
Is ordering at Socklady.com safe? Your safe and secure shopping experience is extremely important to us. We have partnered with Mal's eCommerce, a leading online shopping cart provider to ensure that your information is always kept safe. During checkout, the step where you provide your credit card information is on a secure server (you can tell because the URL switches from starting with "http://..." to starting with "https://..." indicating that the information you sending will be submitted in an encrypted format, over a secure web server). Your credit card transactions with us are 100% safe as this secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. If you still feel uncomfortable placing an order online, you may contact us over the phone during our regular business hours. Please never email your credit card information.
Are your socks available in stores in my area? Please call or email us for store locations.
Do you make custom colored socks? Sorry, not yet. But you can sign up for our newsletter and you can be sure that if and when we do start making custom colored socks that we will announce it there.
Do you sell adult socks as a pair with a spare? Sorry, no. We did try it, but it turns out that we couldn't find enough three-legged adults to buy our pair with a spare socks. So we're leaving the three socks to a pair fun to the kids for now.
Do your socks go on sale? We are not offering a discount at this time. Please feel free to sign up for our newsletter to be informed of any upcoming promotion offers.
How much do your socks cost? Our socks are made in the USA and retail between $18.00 and $22.00 per pair.
How do I get a catalog? If you care to share your address, we will be happy to send you a catalog or you may order online at www.socklady.com.
How do I get a wholesale catalog? If you care to share your address, we will be happy to send you a wholesale catalog and ordering information.
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